Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Cancellations and Return Terms:

  • Customers may notify us within 14 days of receiving an online order that they wish to cancel, followed by a further 14 days to return it.

  • Customers pay return postage for a change of mind or incorrect size.

  • Perka covers reasonable return costs for faulty, damaged or incorrect items.

  • Any refund of the original delivery charge will include the standard delivery cost where legally required.

  • This does not affect customers’ statutory rights.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at perkaclothing@gmail.com. Returns should be sent to the following address: PERKA c/o Llewelyn Thomas Unit 2, 9 Mode Wheel Road Salford M5 5DQ United Kingdom

If your return is accepted, we’ll send you instructions on how and where to send your package (and a return shipping label if the return is due to a faulty, damaged, or incorrect item). Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at perkaclothing@gmail.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at perkaclothing@gmail.com.